Fair Use Policy

Last updated: September 30, 2026

Petwise360's prices are deliberately tiny, and this policy is how we keep them that way. The deal is simple: use the Service like a household, and the limits will never bother you. This policy is part of our Terms of Service and works alongside the Subscription Terms.

1. Personal, household use

Petwise360 plans are for personal, non-commercial use by you and your household. Breeders, boarders, groomers, veterinary practices, shelters, and other organizations caring for animals commercially or at scale are wonderful — but consumer plans are not built or priced for them. If that's you, contact support@petwise360.com and we'll talk about what would work.

2. The generous ceilings

• Pets and people: each plan's current pet and member ceilings are shown on the pricing page and on your billing screen in the app. They come from the same settings the app enforces, so the two cannot disagree.
• Smart actions: the Single and Family plans each include a monthly allowance of smart actions, shown on your billing screen in the app. Every smart action costs us real computing money; the allowance is what keeps the plans at their price.
• Storage: each plan includes a set amount of storage for the photos and files you add, shown on the pricing page and on your billing screen in the app, where you can also see how much your household has used. It comes from the same settings the app enforces. When it is full, new uploads are paused until you remove something or move to a plan with more room; nothing you have already stored is deleted.
• GPS sessions: tracked activities are for walks, runs, and adventures; unusually long recording sessions may be ended automatically.

3. What isn't fair use

• Reselling access, sharing one account across unrelated households, or operating a business on consumer plans.
• Automated or scripted access, scraping, or bulk-downloading beyond your own data export.
• Circumventing plan limits, allowances, or security measures.
• Storing content unrelated to your pets' care.

4. How we enforce it — the humane ladder

We will never silently delete your data over a fair-use question. If something looks off:

1. We contact you first and explain what we're seeing.
2. We may throttle the affected feature (for example, pausing new smart actions or uploads) while we talk.
3. Only as a last resort, and after notice, we may suspend the account under the Terms of Service. Your data remains exportable.

5. Changes

If we ever need to adjust these ceilings, we'll give notice as described in the Terms of Service, and existing reasonable use won't be pulled out from under you.

6. Contact

Not sure whether your use is fair? Just ask: support@petwise360.com.