Cancellation and Refund Policy

Last updated: July 20, 2026

This policy is part of our Terms of Service and works together with the Subscription Terms.

1. Canceling your subscription

You can cancel at any time in the app under Settings, then Billing, or by emailing support@petwise360.com from your account email. Cancellation stops future recurring charges. You keep access to your paid plan until the end of the period you have already paid for, and it does not automatically create a refund for charges already made; refunds are handled below.

If you cancel during a free trial before it ends, you are not charged.

Our 14-day refund promise: if you request a refund within 14 days of any subscription charge, whether it is your first payment or a renewal, we will refund that charge in full. This applies to all customers.

2. How to request a refund

Email support@petwise360.com from your account email and tell us the date of the charge. If a refund is approved, it is processed through Stripe to your original payment method. The time it takes for funds to appear in your account depends on Stripe, the payment method, and your bank or card issuer.

3. Refund requests after 14 days

Outside the 14-day window, fees are generally non-refundable once charged, except where required by law or where Petwise360 determines, in its discretion, that a refund is appropriate. We review these requests case by case, and may consider:

the date of the charge;
whether the subscription was used after the charge;
whether there was a duplicate charge;
whether there was a billing or technical error;
whether the subscription was canceled before or after renewal;
applicable consumer protection laws;
any previous refunds or account history; and
any exceptional circumstances.

Approval of a refund in one case does not guarantee approval of a refund in another case.

4. Your statutory rights

Nothing in this policy limits rights you have under the consumer protection laws of the place where you live, including, for consumers in the UK and EU, the statutory 14-day cancellation right for digital services. Our 14-day refund promise is intended to meet or exceed those rights.

5. Contact

Refund and cancellation questions: support@petwise360.com.