Cancellation and Refund Policy

Last updated: August 12, 2026

This policy is part of our Terms of Service and works together with the Subscription Terms.

1. Canceling your subscription

You can cancel at any time in the app under Settings, then Billing, or by emailing support@petwise360.com from your account email. Cancellation stops future recurring charges.

If you cancel during a free trial before it ends, you are not charged.

2. Your first 14 days

Cancel within 14 days of your first subscription charge and the refund is automatic. It is processed through Stripe back to your original payment method. How long it takes to appear depends on Stripe, the payment method, and your bank or card issuer.

Because the refund returns what you paid for the period, your paid plan ends when the refund is issued rather than running to the end of the period.

This is your one automatic refund. You are welcome to subscribe again at any time, but we can only process an automatic refund once per account; after this, a refund becomes a request we review case by case.

3. Renewals

Renewals work differently, and we would rather stop a charge you do not want than take it and give it back.

Before every renewal we email you to tell you the date and the amount. That email links straight to the cancel button in your account, where one click stops the renewal. We ask you to confirm on that screen rather than cancelling from the link itself, so that nothing can end your subscription just by opening your mail. Cancel and the renewal does not happen. You keep access until the end of the period you have already paid for.

A renewal charge is not covered by the automatic refund above. If a renewal has already been charged and you believe it should be refunded, please write to us at support@petwise360.com from your account email and tell us the date of the charge. We review these requests individually, using the factors in section 4.

4. Refund requests we review individually

Outside the automatic refund described in section 2, fees are generally non-refundable once charged, except where required by law or where Petwise360 determines, in its discretion, that a refund is appropriate. We review these requests case by case, and may consider:

• the date of the charge;
• whether the subscription was used after the charge;
• whether there was a duplicate charge;
• whether there was a billing or technical error;
• whether the subscription was canceled before or after renewal;
• applicable consumer protection laws;
• any previous refunds or account history; and
• any exceptional circumstances.

Approval of a refund in one case does not guarantee approval of a refund in another case.

5. Your statutory rights

Nothing in this policy limits rights you have under the consumer protection laws of the place where you live, including, for consumers in the UK and EU, the statutory 14-day cancellation right for digital services. Our 14-day refund promise is intended to meet or exceed those rights.

6. Contact

Refund and cancellation questions: support@petwise360.com.