Subscription Terms

Version 2026-09-21.4 · effective September 21, 2026 · supersedes version 2026-09-21.3

These terms cover Petwise360's paid plans. They are part of our Terms of Service. Cancellation and refunds are covered in the Cancellation and Refund Policy, and usage limits by the Fair Use Policy.

1. Plans

Petwise360 offers a Free plan and two paid plans, Single and Family. Both paid plans include smart record capture and other features that use artificial intelligence services, as described in our AI Disclaimer and Privacy Policy. The features, limits, and prices of each plan are shown at checkout and on the pricing page, and the checkout details are the authoritative version for your subscription. Plan features may evolve over time, subject to applicable law and any commitments shown at checkout.

2. While paid plans are closed, and when billing starts

Petwise360 is currently free: paid plans are not open, and there is nothing to pay for and nothing to set up. We will open them when we are ready to accept subscribers, rather than on a fixed date, and the features, limits and prices shown at checkout at that time are the authoritative ones for your subscription.

There is no free trial. When you subscribe, your first charge is taken at checkout and your paid plan starts at once. Your first 14 days are covered by the automatic refund described in the Cancellation and Refund Policy: cancel in the app within 14 days of that first charge and everything you have paid for the subscription so far is refunded, automatically, and your paid plan ends at once. If you change plan within those 14 days, the automatic refund ends and any cancellation takes effect at the end of the period you have paid for.

3. Billing, tax, and automatic renewal

Subscriptions are billed monthly or annually, in advance, through our payment processor Stripe. Annual billing carries a substantial discount, shown at checkout. Prices are shown before tax; sales tax is added at checkout and on each renewal where it applies to you, and any tax is shown before you pay. Your subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time in the app under Settings, then Billing, and cancellation stops future renewal charges. See the Cancellation and Refund Policy.

4. Annual billing

Annual billing is the same plan paid for a year at a time, at the discount shown on the pricing page and at checkout. There are no loyalty tiers or other rates that depend on how long you have been subscribed: the price shown at checkout is the price for your plan, and it changes only as described in section 5.

4a. What "paid through" means, exactly

Your access depends on this phrase, so it should not be left to interpretation.

Your paid features stay available while you are paid through. That includes:

• the period you have already paid for, even after you cancel. Cancelling on day 2 of an annual term does not end your access until day 365;
• a 14-day payment-retry window after a failed renewal, during which your paid features keep working while we reattempt the charge (section 6). If a payment succeeds inside those 14 days, nothing was ever interrupted.

Your paid access ends at the end of that 14-day window if no payment has succeeded. Not when we happen to notice, and not on the date a webhook reaches us: the date your access was actually paid through is the date that counts, and it is the date we record.

5. Price changes

If we change the price of your plan, we will give you at least 30 days' notice by email before the new price applies to you. The new price takes effect at your first renewal on or after the effective date in the notice. If you do not accept the new price, cancel before that renewal and you will not be charged it.

6. Failed payments

If a renewal charge fails, Stripe retries the payment and we notify you by email so you can update your payment method. If payment continues to fail, your subscription may be canceled and your account moved to the Free plan, with the effects described in section 7.

7. Plan changes, downgrades, and what happens to your data

You can change plans in the app under Settings, then Billing. That is the only place to change plan: the billing portal is for your payment method and your invoices.

A plan change takes effect at once, in both directions, and it is billed as an ending and a beginning rather than as an adjustment. When you change plan, or switch between monthly and yearly billing:

• The unused part of the plan you are leaving is refunded to your original payment method, in proportion to the time left in the period you had paid for. If you paid tax on that period, the refund returns the same proportion of it.
• The plan you are taking is charged in full for a new period, starting that day, plus any tax that applies to you.
• Your billing date moves to the day you change, and the plan you have taken renews from there.

Both amounts are shown to you before you confirm. A refund is processed through Stripe and how long it takes to appear depends on Stripe, the payment method, and your bank or card issuer; the new plan is active immediately either way.

If the charge for the new plan is declined, or your card needs an extra authentication step, nothing happens: your plan does not change, nothing is charged, and nothing is refunded.

Changing plan ends the 14-day automatic refund for that subscription, as described in the Cancellation and Refund Policy. From then on, cancelling takes effect at the end of the period you have paid for.

Moving to a plan with lower limits has real consequences, so here they are plainly:

• Pet limits: if you have more pets than the new plan allows, you choose which pet stays active. The other pets are removed from active use and scheduled for deletion, with a 30-day window during which you can restore them by upgrading again. After that window they are permanently deleted or anonymized.
• Family members: if the new plan does not include family sharing, invited members lose access to shared records after a short grace period.
• Tasks and reminders: items assigned to removed members are reassigned to the account owner, and lower plan limits apply.
• Your data: nothing else is deleted by a downgrade. Records beyond a feature limit may become read-only or hidden until you upgrade again.

8. Family plan

The Petwise360 Family plan may include expanded access for household or family use, and includes the same smart record capture and AI features as Single. Depending on the features available at the time, the Family plan may support multiple pets, multiple people or family members, household sharing, shared pet records, notes, reminders, or related information, additional family, household, or care-management features, and other features shown at checkout or within the Service.

The account owner or designated administrator may be responsible for managing invited users, access rights, billing, subscription changes, and cancellation. Users invited to a Family plan may be able to view, add, edit, or manage shared pet information depending on the permissions available in the Service. Petwise360 may modify Family plan features, limits, and permissions over time, subject to applicable law and any subscription commitments shown at checkout.

9. Contact

Billing questions: support@petwise360.com.